Shipping policy
SAMANTHA RENEE ELSIE BANKS
Thank you for shopping with SAMANTHA RENEE ELSIE BANKS. Specializing in premium bag accessories and daily-use bag products, our brand focuses on secure, efficient and standardized global shipping services. We adhere to strict order handling and packaging standards to ensure every customer’s order is correctly processed, fully protected during transit and delivered in perfect condition within a standard logistics cycle.
1. Order Processing Time
Our professional team will complete full order verification, product sorting and sealed packaging within 1-3 business days after your order confirmation, excluding weekends and official public holidays. During holiday promotions and order rush hours, surging order volumes may lead to extended processing periods. We will actively notify all customers via email once obvious shipping delays occur.
2. Shipping Rates and Delivery Estimates
Logistics fees for your purchase will be automatically calculated and clearly displayed on the checkout page before payment, ensuring full transparency of all logistics charging standards.
Estimated delivery times:
Standard Shipping: 16 business days
All delivery durations are for reference only and cannot be guaranteed. Actual delivery progress may be affected by courier service delays, customs clearance reviews, extreme weather, local logistics capacity limitations and holiday schedule adjustments.
3. Shipment Confirmation and Order Tracking
Once your bag order is dispatched from our warehouse, you will receive an official shipment confirmation email containing valid tracking numbers and parcel query channels.
Tracking information and real-time logistics status will generally be updated and available for online inquiry within 24-48 hours after the carrier completes parcel pickup.
4. Incorrect Address Disclaimer
Customers must verify and confirm the accuracy and completeness of recipient addresses during the checkout process to avoid delivery errors and parcel returns.
SAMANTHA RENEE ELSIE BANKS will not bear any responsibility for misdelivery or parcel losses caused by incorrect or incomplete address information provided by customers. Any parcels returned due to address errors will require additional reshipping fees, which shall be undertaken by the customer.
5. Lost or Damaged Packages
If your parcel is lost during international transportation, please contact our customer service team within 7 days of your expected delivery date to apply for a logistics investigation.
If your bag products arrive with damaged appearance, structural defects or broken packaging after delivery, please reach out to our support team within 48 hours. You are required to provide clear photos of damaged products and original packaging for verification. Our team will review the case comprehensively and resolve the problem efficiently.
6. Product Care & International Customs Regulations
Each bag product is attached with professional usage and maintenance instructions. Customers need to properly use, clean and store the products in accordance with official guidelines. SAMANTHA RENEE ELSIE BANKS is not liable for product damage caused by improper maintenance, unauthorized modification or human misuse.
All international cross-border shipments may be subject to import duties, customs taxes and other clearance fees formulated by the destination country. All additional expenses are borne by the customer exclusively and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or concerns about this Shipping Policy and your order logistics situation, please feel free to contact us through the official channels below:
Trade Name: SAMANTHA RENEE ELSIE BANKS
Phone number: (026) 6522-870
Email: service@carlostechgear.shop
Physical address: 90 Oleander Place, Bell Block, Taranaki, New Plymouth 4312, New Zealand